SERVICIOS DE TURISMO ROLLING HOSTEL LIMITADA
Rosal 374 oficina 2, Santiago, Chile
BOOKING TERMS AND CONDITIONS
1. Terms Used
SERVICIOS DE TURISMO ROLLING HOSTEL LIMITADA is referred to hereafter as the Company.
To make a definite booking to any tour, the participant should fill up the on-line booking form and make a 300 Euro deposit. The rest must be paid 45 days before the tour starts.
Banco intermediario: DRESDNER BANK AG - FRANKFURT - GERMANY
SWIFT code: DRESDEFF
Banco beneficiario: BANCO ITAU CHILE - SANTIAGO - CHILE
SWIFT code: ITAUCLRM
Account number: DE17 4990 8019 0052 6008 88
Beneficiario final: SERVICIOS DE TURISMO ROLLING HOSTEL LIMITADA
Account number: 8247902
Details payment: please mention the tour code.
Once we received your on-line booking form and your deposit we'll confirm your booking by e-mail within 72 hours (allowing for weekends).
In the case that the Client cancels his/her participation the following policy of retention will be applied:
More than 45 days before departure: retention of the deposit
Between 45 and 30 days before departure: 60% of the holiday cost
Between 30 and 15 days before departure: 80% of the holiday cost
Less than 15 days before departure: 100% of the holiday cost.
The Company has no responsibility in whole or in part for any delays, delayed departure or arrival, missed carrier connections, loss, damage or injury to person or property, mechanical defect, failure, or negligence of any nature, howsoever caused, in connection with any accommodations, transportation, or other services, or for any substitution of hotels or of common carrier equipment beyond their control, with or without notice, or for any additional expenses occasioned thereby. The Company reserves the right to use alternative forms of transport and/or vary the itinerary if force majeure, breakdown, accident, sickness, etc. make such a change necessary. Force majeure is war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline or main charterer, the alteration of airline or aircraft type, or other similar events beyond the control of the Company. The Company is not liable for any penalty charges associated with non-refundable airfares. Reasonable changes may be made in the itinerary because of the weather conditions or if judged to be in the best interest and well being of the participants. The right is reserved to substitute hotels, alter the itinerary, and reverse the order of the places to be visited.
Travel insurance is mandatory for all Clients whilst on a tour organised by the Company. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation or curtailment of the holiday for insurable reasons. The local vehicle insurance includes only limited passenger accident liability or none at all. Clients making their own insurance arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. Proof of adequate insurance will be requested at the start of your tour, failure to provide this will result in the Client being prevented from joining the tour.
6. Passports, Visas and Vaccinations
It is the responsibility of the Client to be in possession of a valid passport, visa permits, vaccinations and preventative medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith in the tour dossier but without responsibility on the part of the Company.
7. Age, Fitness and Participation
All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the tour dossier. Clients are also expected to accept that the tours described are Adventure Holidays and that travel to and facilities in developing countries will not be to similar standards which they may be accustomed to at home, we do not provide luxury holidays. Persons over 60 years of age may be asked to provide medical evidence of fitness to travel on certain itineraries. No unaccompanied minors (those under 18 years of age) can be accepted on tours operated by the Company. However teenagers may be considered provided they are accompanied by a parent or guardian who accepts full responsibility for them. The Company reserves the absolute right to decline a booking at their discretion. Clients agree to accept the authority and decisions of the Companies employees, tour leaders, and agents whilst on tour with the Company. If in the opinion of such person the health or conduct of a Client before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour the Client may be excluded from all or part of the tour. In the case of ill health the Company may make such arrangements as it sees fit and recover the costs from the Client. If a Client is excluded from the tour as above or chooses to leave the tour of their own free will or leaves the tour due to ill health or any other reason there will be no refund of the tour price, extra services, surcharges, local payments/funds or any local surcharges. All services forming part of the whole package booked will be forfeit though may be recoverable through your personal travel insurance in some circumstances.
8. Local Laws
All participants in tours operated by the Company are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve the Company of all obligations that they may otherwise have under these booking conditions.
9. Illness or Disability
Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit.
Each participant is responsible for the equipment that the Company gives him, and must pay for any damage or loss.
11. Publishing material
The Company reserves the right to publish any pictures, videos and any graphic material of the tour and its participants.
12. Our reponsabilities
The tours operated or supplied by the Company have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of personal risk and exposure to potential hazards over and above those associated with normal ‘package’ holidays. All bookings are accepted on the understanding that such risks and hazards are appreciated by the Client and that they undertake all tours, treks, optional excursions and other activities at their own volition.
a) All information in the tour dossier and on our website has been compiled with reasonable care and is published in good faith. It is not issued on behalf of, and does not commit any airline or ferry company whose travel arrangements form part of the tour. In circumstances where the Company is acting as agent only - e.g. when making arrangements locally (i.e. in the course of any tour) it does so on the express condition that it is not liable for any additional expenses, loss, damage, injury or breaches of contract whether negligent or otherwise howsoever caused arising directly or indirectly from the actions or omissions of the supplier or independent parties with whom the arrangements are made.
b) The Company accept no liability:
i) If there has been no fault on the part of the Company or its suppliers and the cause was your own fault, or the actions of someone unconnected with the provision of your tour which actions were unforeseeable or unavoidable, or unusual and unforeseeable circumstances beyond the Companies control, the consequences of which could not have been avoided even with the exercise of all due care or something which the Company or any supplier of services, even with all due care could not have been foreseen or forestalled.
ii) In cases of personal liability, injury or death in circumstances when the client has been participating in any activity which does not form part of the original arrangements booked through and contracted with the Company, even though they may have been supervised, arranged or recommended by the Company or its representatives. Examples are mountain, rock or volcano climbing, trekking, bicycling, mountainbike, horse riding, glacier trekking, skiing, canoe and rafting trips, bungi jumping, diving, snorkelling, paragliding, sandboard, ballooning or any other activities of a risky nature.
iii) In cases of disease or illness contracted during or after the tour.
iv) For any information or advice given to you by your travel agent unless it has been given to the agent by the Company. Otherwise, such information and advice is the responsibility of the travel agent.
v) For your travel agent not giving, or incorrectly giving you advice, information or documents which the Company has sent or given to your travel agent.
vi) For any information and advice on visas, travel documents, climate, spending money and other costs, clothing, equipment, etc. All such information and advice has been compiled with reasonable care in the tour dossier and is given in good faith but without responsibility on the part of the Company.
vii) For your personal belongings while in the sight of yourself or other group members, or while under the care of airlines or airports.
viii) For any information or handouts given by trip leaders. Such information is given in good faith but without responsibility on the part of the Company or its local agents.
c) Where the Company supplies air transportation (either directly or through an agent), its responsibility in respect of air travel is limited to the airlines' conditions of carriage. The responsibility of the airlines is similarly limited to the carriage of passengers and baggage in accordance with their conditions of carriage.
d) The Company cannot accept any liability for any delay or cancellation in your flight to the joining point of the land tour or returning from the end point of the land tour, whether the delay or cancellation is caused by adverse weather conditions, rescheduling by an airline, airport authority and/or action by air traffic controllers, mechanical breakdown or industrial action.
e) The Company, its employees and agents accept no responsibility or liability for expenses, inconvenience, loss of enjoyment or anything else caused by non-compliance with any of the Client's responsibilities listed in these booking terms and conditions.
13. Company Information
SERVICIOS DE TURISMO ROLLING HOSTEL LIMITADA is incorporated in Chile.
Registered office: Rosal 374 oficina 2, Santiago, Chile.
Company RUT: 76.800.580-k.
This Agreement shall be governed in all respects by and interpreted in accordance with the Chilean law and the exclusive jurisdiction of the Chilean Courts. The booking terms and conditions are subject to what is stipulated in the 'Ley del Consumidor, Nº 19.496', published in the 'Diario Oficial de 7 de marzo de 1997'.
I accept the booking terms and conditions,
Please send the booking terms and conditions signed to the following adress:
Rolling Hostel Ltda.
Rosal 374 oficina 2